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If a call fails to connect, or is materially interrupted for reasons on our side or the VIP's before 80% of the booked time was delivered, you are not charged — or, if you were already charged, you get a pro-rata refund.
Email support@callavip.com within 14 days with your booking reference and a short description of what happened. We review the connection logs and decide fairly; when the facts are unclear we lean towards you.
Problems with your own device or connection aren't covered by this rule, but we will still look for a fair solution.
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