Cancellations & refunds

Cancelling a call, the 24-hour rule and refunds.

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How do I cancel a call?Email support@callavip.com with your booking reference. Cancelling 24 hours or more before the start is free.
Until when can I cancel for free?Up to 24 hours before the scheduled start of your call. After that, the full price is charged.
Can I move my call to another time?Changing the time works as a cancellation followed by a new booking. Moving it 24 hours or more ahead of the start is free.
What happens if the VIP cancels or doesn't show up?You are never charged. Any hold is released or the payment refunded in full, and we help you rebook.
I missed my call. Will I be charged?If you don't join within 5 minutes of the start, it counts as a late cancellation and the full price is charged.

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