Privacy Statement

Last updated: September 2026

1. Introduction

At Call a VIP ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Statement explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our Platform.

2. Information We Collect

  • Personal Information: Name, email address, phone number, and account credentials when you register.
  • Profile Information: For VIPs, we collect professional background, social media links, biographies, and profile photos.
  • Payment Information: We use secure third-party payment processors. We do not directly store full credit card numbers, but we may store billing addresses and transaction history.
  • Interaction Data: Metadata regarding your calls and chats (e.g., duration, timestamp). We do not record video or audio calls unless explicit consent is provided by all parties for specific platform features.
  • Device and Usage Data: IP addresses, browser types, device identifiers, and platform usage metrics collected via cookies and similar tracking technologies.

3. How We Use Your Information

We use the collected data to:

  • Facilitate connections and schedule interactions between Users and VIPs.
  • Process transactions and send related notifications.
  • Provide customer support and resolve disputes.
  • Improve our Platform's functionality, security, and user experience.
  • Enforce our Terms and Conditions and prevent fraudulent activity.

4. Information Sharing

We do not sell your personal data. We may share your information in the following circumstances:

  • With VIPs/Users: Necessary details (like your name or profile) are shared with the other party to facilitate your booked interaction.
  • Service Providers: With third-party vendors who assist us in operating our Platform, conducting business, or processing payments.
  • Legal Requirements: If required by law, subpoena, or other legal processes, or to protect our rights and the safety of our users.

5. Analytics and Cookies

We use Google Analytics 4, provided by Google Ireland Limited acting as our processor, to understand how our website, the VIP dashboard and the VIP app are used, so that we can improve them.

  • What is measured: Pages and screens viewed; features used (for example, starting a booking or saving a profile); approximate location (country and city, derived by Google from your IP address — Google does not store full IP addresses for users in the EU); device and browser type; and referrer and campaign parameters.
  • Only with your consent: In the browser and in the VIP app, analytics is off until you choose "Accept" in the cookie or usage-statistics prompt. If you reject, no analytics cookies are set, although Google may receive cookieless, anonymous pings under Google Consent Mode. Advertising storage, advertising personalisation and Google signals are always off; we do not use Google Analytics for advertising.
  • What we never send: We never send names, email addresses, phone numbers, messages or payment details to Google Analytics. For VIPs who are signed in to the VIP dashboard or the VIP app and have accepted analytics, we attach an internal pseudonymous account identifier (not their name or email address) so that usage across sessions can be combined.
  • Service events from our servers: To measure how the Platform performs (for example, a booking created, a payment authorised or captured, a call started or completed, a call rated, or a VIP application reviewed), our servers send event records to Google Analytics. These records are identified only by internal Platform identifiers (booking, request or VIP account IDs), contain no names, email addresses or other contact details, and use no cookies.
  • Retention: Google Analytics keeps event-level data for 14 months, after which it is deleted automatically. Aggregated reports may be kept for longer.
  • International transfers: Google may process data outside the European Economic Area and Andorra, including in the United States, under the safeguards Google provides (the EU–US Data Privacy Framework and Standard Contractual Clauses).
  • Cookies used: _ga and _ga_<ID> (Google Analytics; up to 2 years; set only after you accept), and our own cav_consent_v1 (stores your choice; 6 months; strictly necessary).
  • Changing your mind: On the website, use "Cookie settings" at the bottom of every page; in the VIP app, go to More → Usage statistics. You can also install Google's opt-out browser add-on (https://tools.google.com/dlpage/gaoptout). Your rights described in section 7 ("Your Data Rights") also apply.

6. Data Security

We implement reasonable technical and organizational measures designed to secure your personal information from accidental loss and unauthorized access. However, no internet transmission is entirely secure, and we cannot guarantee absolute data security.

7. Your Data Rights

Depending on your jurisdiction (e.g., GDPR in Europe, CCPA in California), you may have the right to access, correct, delete, or restrict the processing of your personal data. You may update your account information at any time within your profile settings. To request account deletion or data portability, please contact our support team.

8. Contact Us

If you have any questions or concerns regarding this Privacy Statement or our data practices, please contact us at privacy@callavip.com.

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