Why do I see a pending amount on my card?

For some bookings we place a hold (pre-authorisation) for the price of the call instead of charging it straight away. A hold reserves the amount on your card but is not a charge.

• If the call takes place, the held amount is charged after the call.
• If the call is cancelled in time, or the VIP doesn't show up, the hold is released and nothing is charged.

Your booking confirmation email tells you whether your card was charged or only held.