Payments & invoices

Card payments, charges and your invoices.

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When will I get my money back?Refunds go to the original card within 14 days. A released hold can take 5–10 business days to disappear, depending on your bank.
Why do I see a pending amount on my card?Some bookings place a hold (pre-authorisation) for the call price, which is only charged after the call takes place.
Can I get an invoice?Yes. An invoice is issued for every paid call. Email support@callavip.com with your booking reference if you need a copy.

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