What happens if the VIP cancels or doesn't show up?

You are never charged. Any hold is released or the payment refunded in full, and we help you rebook.

Actualizado el 3 de octubre de 2026

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If the VIP cancels your booking, or does not join within 5 minutes of the scheduled start, you are not charged:

  • a hold on your card is released in full, or
  • a payment already taken is refunded in full to the same card.

We'll let you know straight away and help you rebook with the same VIP or find someone else.

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